Delivery Info

• We do our best to get orders dispatched within 24 hours Monday to Friday. Generally speaking, any orders placed before 2pm Mon-Fri should be sent out that day. Normal delivery times can range from 2-4 working days (excluding rural delivery & delivery to Western Australia).
• Orders placed on a Friday (before 2pm) should be dispatched same day. Orders placed after 2pm Friday will be processed and dispatched Monday. 

Shipping Costs

Tracking Shipments

• When your order ships from our fulfilment warehouse, you will receive a shipment confirmation email that includes a tracking number.
• If you have any questions about your order, please contact help@drinkarepa.com.

Lost, Stolen or Damaged Items

• In the unlikely event your order gets lost, stolen or arrives damaged, please contact help@drinkarepa.com and we'll find a fitting solution for the issue.

Returns and Refunds

• Return and refund queries should be directed to help@drinkarepa.com. We will do our best to accommodate to your needs and provide a solution.
• Returns requests must be actioned within one week of delivery.

• Payment for returned shipping is the receivers responsibility.

• Shipping charges will be deducted from any refund if the item is not collected from the drop off/LPO and is returned to us

International Shipping and Customs

• We offer worldwide shipping outside New Zealand and Australia. Please make yourself aware of your local customs regulations in your country. If we happen to foresee customs issues in the particular territory, we will endeavour to contact you.
• Delivery time for the rest of the world is 5-10 working days (once item is dispatched).
• You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duties rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this, so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials.
• Estimated delivery does not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us and we will investigate your delivery on your behalf.
• No Free Shipping promotions or thresh holds apply outside New Zealand and Australia.