Refund Policy

Returns

• We do not have to give a refund if you simply change your mind about a purchase, so please choose carefully. That said, our Powders and Capsules are covered by our 60-Day Satisfaction Guarantee (below). If you have any questions, email our team at help@drinkarepa.com.au. We're happy to help.
• If a product you have purchased is faulty, we will provide a remedy as required by the Australian Consumer Law.
• If your order was damaged in transit, or you have received the wrong Ārepa order, please contact us as soon as possible (within 7 days of delivery) at help@drinkarepa.com.au so we can put it right.

60-Day Satisfaction Guarantee (Powders & Capsules)

• We stand behind our Powders and Capsules. If you're trying one of our powder or capsule products for the first time, give it a fair go: use it daily for at least 30 days, following the directions on the label. If you're still not satisfied, we'll refund you.
• To claim, email help@drinkarepa.com.au within 60 days of delivery with your order number and a few details about how you got on. Once we have received your returned product, we will process your refund to your original payment method within 10 business days. Shipping costs are not refundable.
• This guarantee applies to the first purchase of each powder or capsule product bought from drinkarepa.com.au, and is offered in addition to your rights under the Australian Consumer Law.

Refunds

• Once we have received and inspected your return, we will email you to confirm we have it, and to let you know whether your refund has been approved.
• If approved, your refund will be processed to your original payment method within 10 business days.
• Except where an item is faulty, damaged, or incorrect, return shipping costs are your responsibility and are not refundable.

Late or missing refunds

• If you have not received your refund yet, please check your bank account again, then contact your credit card company and your bank, as there is often processing time before a refund is posted. If you have done all of this and still have not received your refund, contact us at help@drinkarepa.com.au.

Exchanges and replacements

• We replace items only if they are faulty or damaged. To arrange a return, exchange, or replacement, email help@drinkarepa.com.au and we will provide the correct return address and instructions.